FAQ

Opalhouse Homeware offers curated, design-forward home decor that blends contemporary trends with timeless appeal. Our collections feature bold patterns in accent rugs, cozy yet stylish bedding, artisanal candles, and functional yet beautiful furniture pieces – all at accessible price points that make designer living achievable.

Our customers are design-conscious individuals who appreciate quality home essentials with personality. Whether you’re a young professional furnishing your first apartment, a dorm student adding personal flair to your space, or a homeowner refreshing your decor seasonally, we offer pieces that tell your unique story. Our global audience shares a love for expressive, coordinated home styling.

Our collections span multiple home categories:

• Textiles: Area rugs, accent rugs, bathroom rugs & mats, bath towels, bedding sets
• Furniture: Bedroom benches, chairs, desks, floor lamps
• Decor: Candles & home fragrances, decorative objects, doormats, seasonal decor
• Bath: Bathroom accessories, beauty products

We regularly introduce new collections aligned with seasonal trends.

While not all products are certified eco-friendly, we prioritize responsible materials where possible – like our signature 2-wick candles using cleaner-burning wax blends. Many textile products feature durable construction for long-term use, reducing replacement needs.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

We process orders quickly to get your items to you promptly. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We ship worldwide! Currently, we’re unable to deliver to some remote areas in Asia and a few other locations, but we’re expanding our reach constantly. During checkout, our system will confirm if we can deliver to your address.

We offer two convenient shipping methods:

1. Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 business days after dispatch (1-2 day processing). Includes full tracking.
2. Free Standard Shipping: For orders $50+, via EMS, delivers in 15-25 business days after dispatch.

Most orders follow this timeline:

• Order Processing: 1-2 business days
• Standard Shipping: 10-15 business days after dispatch
• Free Shipping: 15-25 business days after dispatch

You’ll receive tracking information once your order ships.

Yes! We carefully package all items, including bedroom furniture and floor lamps. Please ensure someone is available to receive these larger deliveries. Some oversized items may have additional shipping restrictions – these will be noted on the product page.

We offer easy returns within 15 days of delivery if any item doesn’t spark joy in your space. Items must be unused, in original packaging with all tags attached. To initiate a return, please contact our customer care team at [email protected] with your order number and details about the item(s) you wish to return.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.

Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Currently, we process returns rather than direct exchanges. For fastest service, we recommend placing a new order for the desired item while processing your return.

Our customer care team is available via email at [email protected]. We typically respond within 24-48 hours. Please include your order number in any inquiries about specific orders for fastest service.

Our Memphis design studio operates Monday-Friday, 9am-5pm CST. While we may not respond immediately outside these hours, we monitor emails regularly and will get back to you as soon as possible.

Our design studio and headquarters are located at:
2088 Rosebud Avenue, Memphis, US 63555
While we don’t offer local pickup, we’re proud to call Memphis home and incorporate its creative energy into our designs.