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Welcome to Opalhouse Homeware (“we,” “our,” or “us”). At theopalhouseshop.com, we value your privacy as much as you value beautiful home decor. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our globally-inspired collections.

1. Information We Collect

To create a seamless shopping experience for our design-conscious customers, we collect:

  • Personal Information: Name, email address, shipping address, phone number, and payment details when you make purchases of our area rugs, bedding sets, or home fragrances.
  • Transaction Data: Purchase history, products viewed (like our seasonal candles or fall decor), and payment method preferences.
  • Technical Data: IP address, browser type, device information, and browsing behavior on our site.
  • Communication Data: Emails sent to [email protected] and your preferences for receiving marketing about our latest collections.

2. How We Use Your Information

Like carefully coordinating a room’s color scheme, we use your data purposefully:

  • To process orders for our designer home goods and provide customer support from our Memphis team
  • To personalize your experience with product recommendations (perhaps suggesting bedroom benches after you browse our furniture collection)
  • To improve our website functionality and product offerings based on popular items like bath towels or decorative objects
  • To send marketing communications about new arrivals (only if you opt-in), such as our limited-edition dorm decor
  • To prevent fraud and ensure payment security, especially during high-demand periods like fall decor launches

3. Data Sharing & Disclosure

We treat your data like our most delicate candles—with care and protection:

  • Service Providers: We share necessary information with payment processors (Visa, MasterCard, PayPal) and shipping carriers to fulfill your orders globally (excluding certain Asian and remote regions).
  • Legal Requirements: We may disclose information if required by law, such as in response to a subpoena.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third-party marketers.

4. Data Storage & Security

Your payment security is as important to us as our design aesthetics:

  • All transactions are protected by 256-bit SSL encryption—the same technology that secures your payment when purchasing our luxury bedding sets
  • We never store complete credit card details on our servers
  • Data is stored on secure servers with limited access, much like we carefully store our inventory at 2088 Rosebud Avenue, Memphis
  • While we implement robust security measures, no internet transmission is 100% secure

5. Your Rights & Choices

You have control over your information, just like you control your home’s decor:

  • Access & Correction: Request to view or update your personal information by emailing [email protected]
  • Marketing Preferences: Opt-out of emails about our latest area rugs or bathroom accessories at any time
  • Data Deletion: Request deletion of your account information, subject to legal retention requirements
  • Do Not Track: Our site doesn’t currently respond to “Do Not Track” signals

6. Cookies & Tracking Technologies

Like the perfect accent rug ties a room together, cookies help us enhance your experience:

  • Essential Cookies: Required for functions like adding bath mats to your cart
  • Analytics Cookies: Help us understand how customers browse between categories like bedroom furniture and floor lamps
  • Advertising Cookies: Allow us to show relevant ads for products you’ve viewed, such as our popular candles

You can manage cookie preferences through your browser settings, though this may affect site functionality.

7. International Data Transfers

As we serve customers worldwide (with some exceptions), your data may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our products like dorm decor may appeal to young adults, but we don’t knowingly collect information from children under 16. If we become aware of such collection, we’ll promptly delete it.

9. Policy Updates

We may update this policy as our collections evolve. Significant changes will be communicated via email or prominent website notices, especially those affecting how we handle payment data for our global customers.

10. Contact Us

For privacy questions or to exercise your rights, contact our Memphis-based team:

Opalhouse Homeware
2088 Rosebud Avenue
Memphis, TN 63555
Email: [email protected]

Thank you for trusting Opalhouse Homeware with your personal information as you create your dream home. Happy decorating!