At Opalhouse Homeware, we’re committed to bringing globally-inspired home decor to your doorstep with care and efficiency. Our shipping and returns policies are designed to make your experience as seamless as our designer collections.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving it. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to suit your needs:

Standard Shipping – $12.95

Delivered via DHL or FedEx within 10-15 business days after shipping. Recommended for time-sensitive orders.

Free Shipping (Orders over $50)

Delivered via EMS within 15-25 business days after shipping. Perfect when you’re not in a hurry to receive your globally-inspired treasures.

Note: We currently ship worldwide, excluding some Asian countries and remote areas. Shipping times may vary during peak seasons.

Returns & Exchanges

We want you to love your Opalhouse finds as much as we do. If something isn’t quite right, we’re happy to help.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on:
    • Opened bath products (bath towels, bathroom rugs & mats)
    • Beauty items
    • Used candles & home fragrances

Simple Return Process

  1. Initiate Your Return: Email our customer care team at [email protected] within 15 days with your order number and return details. Use our template below for easy communication.
  2. Receive Authorization: Our Memphis-based design team will respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Carefully repackage your items (like bedroom furniture or accent rugs) in their original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send to our design studio at:
    Opalhouse Homeware Returns
    2088 Rosebud Avenue
    Memphis, TN 63555
    USA

    We recommend using a trackable shipping service. Original shipping fees are non-refundable.

  5. Processing: Our team will inspect your return within 3-5 business days of receipt. You’ll receive email notification when your refund or exchange is processed.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Opalhouse Homeware Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., “Jade Medallion Area Rug”]
SKU/Item Number: [if available]
Quantity: [number]
Reason: [e.g., “Wrong size”, “Changed mind”, “Defective”]

For exchanges, please specify the replacement item:
Desired Product: [e.g., “Linen Bedding Set in Ivory, Queen”]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Refund Details

Your refund will be processed to your original payment method within 7-10 business days after we receive and approve your return. Please note:

  • Credit card refunds may take 1-2 billing cycles to appear on your statement
  • PayPal refunds are typically processed within 24 hours of our approval
  • Original shipping fees are non-refundable (except for defective items)

Exchange Policy

We’re happy to exchange your Opalhouse items for a different size, color, or product (like swapping your floor lamp for a different style). Simply follow the return process above and indicate you’d like an exchange.

Please note:

  • Exchanges are subject to product availability
  • Price differences will be charged/refunded as applicable
  • New shipping fees apply for exchanges unless the original item was defective

Damaged or Defective Items

If your bedroom furniture, accent rugs, or other items arrive damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

Designer Tip

Before returning that beautiful but not-quite-right decorative object, consider how it might work in another space! Sometimes our most unexpected pieces become favorite accents when given a second chance.

For any questions about our shipping or returns policy, don’t hesitate to contact our design-loving customer care team at [email protected].

Happy decorating from all of us at Opalhouse Homeware!