Term and Conditions

Welcome to Opalhouse Homeware! These Terms and Conditions outline the rules and regulations for using our website and purchasing our globally-inspired home decor products. By accessing our site and making purchases, you agree to these terms in full.

1. Our Philosophy

At Opalhouse Homeware, we celebrate global design traditions through our curated collection of home furnishings and decor. Our terms reflect our commitment to:

• Bringing you unique, thoughtfully designed products
• Providing transparent shopping experiences
• Respecting your rights as a valued customer

2. Website Use

2.1 Access and Eligibility

Our website is available to users worldwide, excluding certain Asian countries and remote areas. You must be at least 18 years old or have parental consent to make purchases.

2.2 User Responsibilities

When using our site, you agree to:

• Provide accurate account information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce or distribute our content without permission

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our:

• Accent rugs and area rugs
• Bath collections (towels, rugs, mats, accessories)
• Bedding sets and bedroom furniture
• Decorative objects and home fragrances
• Lighting and dorm decor

Colors may vary slightly due to monitor settings. Please refer to product dimensions as sizes are approximate.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we will notify you promptly.

3.3 Hygiene Products Policy

For health and safety reasons, we cannot accept returns on:

• Opened bath products (towels, rugs, mats)
• Beauty items
• Used candles and home fragrances

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You’ll receive an order confirmation email
• We process orders within 1-2 business days
• You’ll receive tracking information when your order ships

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment details.

4.3 Pricing and Taxes

Prices are shown in US dollars. You are responsible for any customs duties or import taxes in your country.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

Delivery times are estimates and may vary during peak seasons.

5.2 International Shipping

We ship worldwide except certain Asian countries and remote areas. Customers are responsible for:

• Any customs clearance requirements
• Additional duties and taxes
• Providing accurate delivery information

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• Unused and in original condition
• In original packaging with tags attached

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and return details
3. Wait for return authorization (2 business days)
4. Ship items to our Memphis design studio

6.3 Refunds

Refunds will be issued to your original payment method within 7-10 business days after we receive your return. Original shipping fees are non-refundable.

6.4 Exchanges

We happily exchange items for different sizes, colors, or products, subject to availability. New shipping fees apply unless the original item was defective.

7. Damaged or Defective Items

If your items arrive damaged, please contact us immediately at [email protected] with photos. We’ll arrange for replacement or refund and cover return shipping.

8. Intellectual Property

All content on our website, including:

• Product designs
• Photography
• Text content
• Logo and branding

are the property of Opalhouse Homeware and protected by copyright laws. Unauthorized use is prohibited.

9. Liability Limitations

Opalhouse Homeware shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers or customs
• Incorrect product use or placement

Our total liability for any claim related to your purchase is limited to the purchase price of the item.

10. Privacy Policy

We respect your privacy. Our separate Privacy Policy explains how we collect, use, and protect your personal information.

11. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website.

12. Contact Us

For questions about these terms or our products:

Email: [email protected]
Mail: Opalhouse Homeware, 2088 Rosebud Avenue, Memphis, TN 63555 USA